HOTEL CLOSURE ADVISORY & FAQs

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HOTEL CLOSURE ADVISORY

 

In view of the latest developments pertaining to Covid-19, we would like to assure the public that the safety and well-being of our guests and colleagues is our priority.

Meanwhile, we have ceased Hotel operations in compliance with guidelines set by the Department of Tourism.

To all our guests whose arrangements are impacted by this situation, our Customer Care will be in close coordination with you to resolve any issues. We appreciate your understanding and patience as we work hard to respond to all your queries.

For assistance, please contact our Customer Care Team:

Email: inquiry@hoteltavern.com

Smart:0918 9636182

 

We urge everyone to strictly observe government and community guidelines and personal hygiene practices to help prevent the unabated spread of Covid-19.

See you again when this all over.

 
 

FAQs:

  1. DO YOU ALLOW CANCELLATIONS OR ANY BOOKING AMENDMENTS?

    For all direct bookings (via website, walk-in, phone-in, email) for stays from March 16 – September 16, 2020, we will allow changes or cancellation without a charge..

  2. IS MY RESERVATION REBOOKABLE?

    Any advance purchase reservation with pre-paid rates from March 16 to September 16, 2020, may be rebooked for use until December 2020, at no charge.

  3. HOW DO WE MODIFY GROUP BOOKINGS?

    Group bookings from March – September have the option to be rebooked any time for use until December 2020.

  4. I BOOKED THRU AN OTA, HOW DO I AMEND MY RESERVATIONS?
  5. For bookings made with an online travel booking site like Agoda, Expedia or Booking.com, please contact the booking portal directly, especially if you booked with a credit card.

 
 
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